Cancellation Policy

Our priority is to help families avoid cancelled sessions. Emails and text reminders are sent to avoid cancelled sessions. Please provide notice via email of at least 2-business days (48 hours) before your appointment to avoid cancellation fees or to reschedule your appointment.

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Clients who fail to turn up to their appointment or cancel within 24 business hours of their appointment will be charged the full appointment fee. Clients who cancel between 24-48 business hours will be charged 60% of the fee.

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*We understand that during current COVID restrictions you may not be able to complete your appointment face-to-face on the day due to a positive test result. At Knott Psychology we provide telehealth options to complete part of the assessment processes; can utilise your booking time to complete other elements of the assessment (i.e. information gathering); and reschedule face-to-face assessment on an alternative day. Spaces for assessment sessions are limited and it is important that time is utilised efficiently during the process. In this situation the Terms & Conditions surrounding payment of assessment continue to apply.

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Rebates

Some psychological  assessment services are eligible for partial rebates from Medicare, your Private Health Fund or NDIS. Clients are encouraged to consult with their individual health funds/Medicare/NDIS Coordinator to check if any rebates are available to cover costs of the assessment. At present the medicare rebate for a session with a Clinical Psychologist under a Mental Health Care Plan is $131.65.

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Please ensure that your referral is valid for a Medicare rebate. When you visit your health professional please be very clear what you are seeking and ask them to write a referral letter stating exactly what type of Psychological service is required and to quote the item number so that we are able to bill you accordingly.

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You are welcome to email your referral through to Knott Psychology prior to your appointment to discuss if you have any concerns surrounding rebates.

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PDD Assessment Plan for Diagnostic Assessment

Psychologists can provide a total of four services per child to collaborate with a Paediatrician or Psychiatrist on the assessment and diagnosis of Autism and PDDs. The child must be under 13 years old and have been referred by a Paediatrician who has provided any MBS service covering items 110 through to 131, or a Psychiatrist who has provided any MBS service covering items 296 through to 370 (except item 359). At Knott Psychology this item only covers the young person’s diagnostic assessment session with a Psychologist.

Fees, Rebates, Policies